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Northwind (demo) 58min 12s 6 participants

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Meeting minutes

Summary

The team reviewed launch readiness for the v3 dashboard, investigated a churn spike traced to the new onboarding flow, and green-lit the annual pricing experiment after positive results. A production incident from Tuesday was postmortem'd (a Redis eviction issue), and the group agreed to hire a second infra engineer given rising cloud costs. Launch is confirmed for next Thursday, gated on the onboarding fix and a load test.

Decisions

  • v3 dashboard launches next Thursday, gated on the onboarding fix + a passing load test.
  • Roll back the new onboarding flow's mandatory tour — it correlates with the churn spike.
  • Ship the annual-plan pricing experiment to 100% (was +18% conversion at 20% rollout).
  • Open a headcount for a second infra/SRE engineer.
  • Adopt a weekly load test in CI before each release.

Action items

  • Merge the onboarding rollback + feature-flag it (owner: Rafael, due: Wed)
  • Run the load test against staging and share numbers (owner: Mei, due: Wed EOD)
  • Finalize launch email + changelog, schedule for Thu 9am (owner: Priya, due: Thu)
  • Write the Redis incident postmortem and add the eviction alert (owner: James, due: Fri)
  • Open the infra/SRE job posting and share the JD for review (owner: Sofia, due: this week)
  • Pull the annual-plan cohort retention at 30 days (owner: Tobias, due: next sync)

Topics

  • Kickoff & agenda
  • v3 dashboard launch readiness
  • Churn spike investigation (onboarding flow)
  • Pricing experiment results
  • Tuesday incident postmortem (Redis)
  • Hiring & cloud cost
  • Wrap-up & action items

By participant

Rafael

  • Flagged the onboarding tour as the likely churn cause
  • Owns the rollback and the launch gate

Mei

  • Raised the missing load test in CI
  • Will run it against staging before launch

Priya

  • Confirmed launch scope and comms
  • Owns the launch email and changelog

James

  • Diagnosed the Redis eviction incident
  • Owns the postmortem and alerting

Sofia

  • Pushed for the infra hire given on-call load
  • Owns the job posting

Tobias

  • Presented the pricing experiment results
  • Owns the 30-day retention readout

Transcript

Priya

Alright, everyone's here — let's keep this to an hour. Three big things: launch readiness, the churn number, and Tobias's pricing results.

Rafael

Before that — can we timebox the incident from Tuesday? James has the writeup half done.

Priya

Good call, we'll do the postmortem near the end. Launch first.

v3 dashboard — where are we? Are we go for Thursday?

Rafael

Code's basically done. My worry isn't the dashboard, it's the onboarding flow we shipped last week.

Mei

And we still don't have a load test in CI. We're guessing on capacity.

Priya

Okay, the churn spike. It jumped from 3.1% to 4.4% in two weeks. What changed?

Rafael

The only thing that shipped in that window is the mandatory onboarding tour.

Tobias

The funnel backs that up — 22% of new users drop on step 3 of the tour.

Sofia

So we roll it back and make it skippable?

Rafael

Roll it back for launch, feature-flag it, and we redesign it after.

Tobias

Pricing — the annual plan test at 20% rollout is up 18% on conversion, no hit to refunds.

Priya

That's strong. Any reason not to go to 100%?

Tobias

None I can see. I'll pull 30-day retention on the annual cohort to be sure.

James

Tuesday — Redis hit maxmemory and started evicting keys we assumed were durable. Sessions dropped.

Fix is a bigger instance plus an eviction alert. I'll write the postmortem by Friday.

Sofia

Which brings up on-call. We're one deep on infra. I want to open a second SRE role.

Mei

+1. The load test and the incident both trace back to us being stretched.

Priya

Okay — action items. Rafael: onboarding rollback by Wednesday. Mei: load test by Wednesday EOD...

...Sofia opens the SRE role, Tobias gets retention numbers. Launch Thursday if the gate's green. Thanks all.

Timeline

0:0058:12
minutes topicsnotesjoinedleft
  1. 01Kickoff & agenda
  2. 02v3 dashboard launch readiness
  3. 03Churn spike investigation (onboarding flow)
  4. 04Pricing experiment results
  5. 05Tuesday incident postmortem (Redis)
  6. 06Hiring & cloud cost
  7. 07Wrap-up & action items
All events (10)
  • Recording started by Priya
  • In the call: Priya, Rafael, Mei, James, Sofia, Noah
  • Priya spoke for the first time
  • Rafael spoke for the first time
  • Mei spoke for the first time
  • Tobias joined the call
  • Tobias spoke for the first time
  • Sofia spoke for the first time
  • James spoke for the first time
  • Priya stopped the recording

Notes

  • Rafael: roll back onboarding tour, feature-flag it
  • James: Redis postmortem + add eviction alert

Meeting files

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